🚀 Join VegasNova – A Growing Force in iGaming!

VegasNova is a dynamic and expanding company in Limassol, Cyprus, committed to delivering top-tier gaming entertainment worldwide by offering: 

✅ Cutting-edge casino games
✅ Dynamic sportsbook options
✅ Immersive live dealer platforms
✅ Engaging poker tournaments

We are on the lookout for a talented CRM/Monetization Manager to join the Limassol, team and to take ownership of the customer engagement and retention strategies. If you're a hands-on professional with iGaming experience and a passion for optimizing player experiences, we want you on our team!

Your Impact

Customer Engagement & Retention

• Develop, execute, and optimize CRM strategies to increase customer engagement, retention, and lifetime value.
• Design and manage customer lifecycle campaigns, including onboarding, loyalty programs, and reactivation initiatives.

Onboarding Strategy

• Design and implement comprehensive onboarding strategies to engage, educate, and retain new customers.
• Manage multi-channel onboarding campaigns (email, SMS, push notifications) to welcome and activate new players.
• Define key stages of the customer onboarding journey and implement automated workflows for a seamless experience.

Campaign Management

• Create personalized, data-driven campaigns to enhance player activity.
• Monitor campaign performance, analyze key metrics, and implement improvements to maximize effectiveness.

Data Analysis & Insights

• Analyze customer data to identify trends and opportunities for tailored marketing efforts.
• Develop personalized onboarding and retention experiences based on customer segmentation and behavioral insights.

Cross-Team Collaboration

• Work closely with Product, Marketing, and Customer Support teams to ensure a seamless customer experience.
• Collaborate with the technical team to maintain and optimize CRM platform functionality and integrations.

Process Optimization

• Conduct ongoing testing to refine communication strategies and improve customer engagement.
• Continuously enhance operational efficiency and optimize customer journeys for better retention and monetization.

What You Bring

✔ Proven experience in CRM management within the iGaming or sportsbook industry.
✔ Strong knowledge of customer segmentation, lifecycle marketing, and campaign personalization.
✔ Proficiency in CRM tools and platforms, with the ability to troubleshoot and optimize systems.
✔ Data-driven mindset with experience analyzing customer behavior and generating actionable insights.
✔ Excellent written and verbal communication skills for crafting engaging customer interactions.
✔ Ability to create personalized onboarding and engagement strategies tailored to diverse player segments.
✔ Fluent in English (additional languages are a plus).
✔ Full-time, on-site availability in Cyprus.

Why Join VegasNova?

🌟 A dynamic and collaborative work environment.
📈 The opportunity to make a real impact as a key player in a growing company.
💰 Competitive salary and benefits package.
🚀 Career growth within a fast-expanding online gaming platform.

Ready to take ownership of CRM and monetization strategies in a company that values innovation and engagement? Apply now and be part of VegasNova’s exciting journey! 🎰