On behalf of our client, an online gambling company that operates in different parts of the world, we are seeking to hire a proactive and detail-oriented CRM Specialist to join their growing marketing team. This role is ideal for a professional with a strong foundation in customer retention, digital campaign execution, and CRM platform management.

The ideal candidate will have a passion for customer engagement, player journey design, and content localization. This role requires at least 2 years of CRM experience, strong skills in Microsoft Office and CRM platforms, and the ability to communicate effectively in both English and French.

Your Impact: 

📩 CRM Campaign Support

· Assist in creating, scheduling, and deploying CRM campaigns (email, SMS, in-app).

· Segment player databases based on behavior, activity, and preferences.

· Coordinate multilingual (EN/FR) content and campaign translations.

✍️ Content & Creativity

· Write and localize engaging campaign copy, subject lines, and promotional banners.

· Collaborate with design and marketing teams on seasonal offers and campaign calendars.

· Proofread all CRM content for clarity, tone, and accuracy.

🌐 Website & Player Journey

· Update and manage landing pages and promotional areas on the website.

· Monitor player lifecycle and optimize key journey touchpoints from registration to reactivation.

· Ensure a seamless, branded experience across all platforms.

📊 Performance Reporting & Optimization

· Track CRM metrics such as open rates, CTRs, conversions, and player engagement.

· Support A/B testing and share insights to improve campaign performance.

· Maintain CRM dashboards and reports in Excel or integrated tools.

🧰 Tools & Process Management

· Maintain CRM databases and ensure data cleanliness and segmentation accuracy.

· Utilize tools such as Mailchimp, HubSpot, or similar for automation and scheduling.

· Create internal templates for campaign tracking, briefs, and documentation.

Your bring:

· Minimum 2 years of experience in CRM, digital marketing, or communications.

· Fluent in English 

· Proficient in Microsoft Office (especially Excel, Word, PowerPoint).

· Experience with CRM platforms

· Excellent content writing and editing skills.

· Familiarity with CMS platforms and basic understanding of user experience (UX).

· Detail-oriented, organized, and creative thinker with a can-do attitude.

Nice to have:

· Previous experience in iGaming, eCommerce, or entertainment sectors.

· Speaking French is a plus

· Experience with WordPress, Webflow, or basic HTML knowledge.

· Interest in data analytics and tracking player behavior trends.

What's in it for you: