On behalf of an iGaming company, we’re looking for a hands-on, tech-savvy Technical Support Specialist to join their team. In this role, you'll be the first line of support for players and internal teams, helping troubleshoot issues, escalate bugs, and ensure smooth platform operations.

What you’ll do:

Provide technical support for live issues related to games, platforms, or player access

Troubleshoot problems via email, chat, and ticketing systems

Collaborate with product, QA, and development teams to resolve incidents

Document recurring issues and help improve internal knowledge bases

Monitor system health and escalate anomalies to senior tech teams

What you bring:

Basic understanding of networking, APIs, and web-based technologies

Strong problem-solving and communication skills

A customer-focused mindset with an eagerness to learn

Prior experience in tech support, IT helpdesk, or iGaming is a plus

Flexibility to work shifts or weekends, depending on the role setup

Why join us?

Work in a fast-paced, global iGaming environment

On-the-job training with real growth opportunities

Team culture that values ownership, speed, and clarity